Know your Northumberland
Know your Northumberland is back!
The Know Your Northumberland initiative aims to improve and develop the skills and knowledge of staff and volunteers working at visitor serving businesses across the county.
The programme will not only teach the basics of exceeding customer expectations, it will also teach why tourism is so important and gives valuable destination product knowledge to your frontline. It will consist of eight familiarisation trips across the county, led by experienced Blue Badge Guides.
Delegates can work towards gaining bronze or silver certificates, or a gold ‘Ambassador Status’ diploma, depending on the number of courses completed.
The programme will also aim to give frontline employees the tools and confidence they need to create memorable experiences for visitors.
The dates of the 2019 / 2020 programme are:
Thursday 3rd October Alnwick & Rothbury
Monday 7th October Cheviots & Uplands
Tuesday 15th October Bellingham & Kielder
Tuesday 22nd October Morpeth & Mid Northumberland
Thursday 7th November South East Northumberland
3rd/4th/5th March (TBC) North Pennines
Wednesday 11th March Berwick & Northumberland Coast
Thursday 26th March Tyne Valley & Hadrian’s Wall